marta (marta) wrote in lj_uk,
marta
marta
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Slow loading/not connecting update

I wanted to give you an update on where we were at with the broken formatting and slow load times for LiveJournal that some folks in the UK have been dealing with for several days. At the present time, it looks like we can't do much more about this from our end. However, we've updated the external status page with the most recent information we've got. I'll put it here, just in case any of you would like to pass it on and/or create your own report. Basically, you don't have to be an Easynet customer to be affected - if your connection goes through Easynet, it's probably affecting you.

We have received reports that some users in the UK have been experiencing very slow load times or broken formatting when viewing LiveJournal. At this time, we believe this is not due to anything on LiveJournal's end, but that a provider in the UK (Easynet Global Services) may be unable to connect to Limelight, our Content Delivery Network.

If you are experiencing this difficulty and would like to report it:

1. Do a traceroute to 'livejournal.com'. If one of the upstream providers in that route is "easynet.net", you should then:
2. Do a traceroute to 'l-stat.livejournal.com'. If it does not connect, you should then:
3. Open a Support Ticket with Easynet Global Services to report this issue.


Edit: (Wednesday 1:27 a.m. GMT) from dwell:

It's confirmed (from Limelight's POV) that Easynet/Sky is blocking access to Limelight networks. It's still unknown if this is on purpose or due to a technical cock-up.

In looking at everyone's traceroutes to l-stat.livejournal.com, I've noticed that UK users are going to 1 of 2 servers. The IPs are: 87.248.210.253 and 87.248.210.254 which are servers in Limelight's London data center.

In hopes that the connectivity problem is limited to the London data center, I've asked Limelight to have their London servers stop responding to requests. This means our UK LJ'ers will start going to the Munich or Amsterdam data centers; it'll be slightly longer but if it works, at least our pages will load!

On the off chance that Easynet can not connect to Limelight at all -- no matter location -- please call Easynet and request that they restore connectivity to Limelight Networks and Limelight users/customers. If the technician doesn't know what that means, have them traceroute to 87.248.210.253 or 87.248.210.254 to prove the problem.
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